FAQ

Q: How do i create an acccount?

A: You may created an account during the checkout process of your first order.

 

Q: Why am i not getting your emails?

A: Check your spam folder. Or if you are not using a secure email provider, you will not receive our emails. Please use a different email provider when submitting an order, such as tutanota.

 

Q: Are you U.S. domestic?

A: Yes

 

Q: Why am I sending money to different countries is you’re dom?

A: All orders ship domestic, regardless of where your payment goes

 

Q: Do you ship international

A: NO

 

Q:  Will I recieve a tracking number?

A:  No, we do not provide tracking numbers. Although ALL orders are tracked in the case of shipping errors.

 

Q: Do you guarantee delivery?

A: Yes, if the order does not show “delivered” we will re ship at no cost.

 

Q: How do i check the status of my order?

A: The status of your order will be updated throughout the ordering process, and can be viewed in your customer account.

 

Q: How do i know my order has shipped?

A: When your order status has been changed to completed.

 

Q:  Is a signature required upon delivery?

A: No

 

Q: How long does it take to receive my order?

A: You will receive your order within 3-7 business days, AFTER  the status of your order has been changed to completed.

 

Q: What type of payments do you take?

A: We currently accept Bitcoin,  Western Union, Money Gram and Zelle

 

Q: How long does it take for my payment to process?

A: Western Union, and Money Gram payments may take up to 2-5 business days to process.  BTC is immidiate. Zelle will take 1-3 days.

 

Q: It’s been 7 business days and 1 minute and i have not received my order?

A: This is a general guidelin for delivery times, if you have not received your order in 2 weeks from making payment. Please send a message to our Contact page and we will gladly help.

Unless otherwise notified, Gorilla Farm will remain open during the Corona Virus pandemic. We are processing and shipping orders per usual. We appreciate your business, everyone stay healthy!